Our client, experiencing expansion, require an IT Specialist to join their team.
This is a unique opportunity where you’ll not only support daily operations but also design and implement new processes, create innovative solutions, and help shape the future of our IT
infrastructure. As the sole specialist in this area, you’ll have the freedom to build, optimize, and ensure
our clients technology aligns with their ambitious goals.
If you’re passionate about technology, eager to make a significant impact, and ready to drive innovation
in a key position, we’d love to hear from you
Position Overview:
As an IT Support Specialist, you will be the go-to person for technical assistance within the company.
Your role will focus on maintaining seamless IT operations, troubleshooting system issues, and
supporting staff across various platforms and devices. You will also take charge of user management,
compliance, disaster recovery planning, and ensuring proper documentation and training are in place.
Key Responsibilities:
- Monitor system alerts and proactively address potential issues before they escalate.
- Troubleshoot, diagnose, and resolve technical problems for team members promptly.
- Document troubleshooting steps and maintain clear, organized documentation (e.g., SOPs, guidelines for software and systems).
- Provide general support for office applications, software, apps, and mobile devices.
- Manage and support network infrastructure, servers, and multi-function devices.
- Handle hardware and software installations and upgrades efficiently.
- Maintain and update our hardware and software asset inventory, including license tracking.
- Manage user onboarding and offboarding processes, including device rollouts and access provisioning.
- Ensure compliance with IT policies and assist with risk assessments and mitigation plans.
- Develop and implement disaster recovery solutions and related procedures.
- Stay up to date with new software and technologies, recommending adoption as appropriate.
- Provide training to staff on new and existing software systems, including Microsoft tools like Azure, Intune, SharePoint, and BC (Business Central).
- Act as a Microsoft Champion, promoting best practices for the Microsoft Suite and other tools.
- Support cybersecurity initiatives, including file management and disaster recovery scenarios.
Qualifications & Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in a similar role (e.g., Service Desk Analyst, Systems Administrator, IT Support, Helpdesk Engineer).
- Strong expertise with Microsoft O365, Azure, Intune, SharePoint, and Business Central (BC).
- Knowledge of networking (routers, switches, LAN/WAN), servers, and network gear.
- Experience managing Active Directory, Group Policy, DHCP, and DNS.
- Hands-on experience with laptop builds, imaging, and multi-device support.
- Proven ability to implement disaster recovery solutions.
- Industry certifications (CCNA, MSCE, Microsoft Azure) are a plus!
- A proactive approach to learning and staying current with emerging technologies and software solutions.
- Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues effectively.
- Experience with compliance management and risk assessment.
- Proven ability to work independently and collaboratively within a team.
- Strong organizational skills for maintaining documentation and supporting IT-related processes.
- Availability to travel based on business needs, as we have offices in Co. Waterford, Co. Meath, Scotland, and Spain.
Salary – DOE
