Help Desk Support Technician – Meath

Help desk support technician
Location: Navan
Terms: Permanent | Full Time

Job Responsibilities:

· Provide complete IT support, covering hardware and software for laptops, desktops and servers, networking equipment and printers.

· Planning and implementing desktop, server and network architecture for new and existing clients

· Setup of networking equipment i.e. switches, routers, AP’s

· Working on a variety of technology projects as a lead or contributing member

· Researching and testing new SME technologies

· Project Support – Assist with technical projects and other delegated tasks as required.

· Planned Preventative maintenance – Monitor and maintain business systems, Verify Daily Processes

· Back-up – Perform and ensure the success of system backups and restores.

· Documentation – Review and update IT documentation/processes

· Configuration of network security solutions, e.g. firewall, anti-virus

· Utilize call logging software to record and resolve user incidents within specified SLA’s.

· Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills

Job Category: IT
Job Type: Permanent
Job Location: Meath

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