Help desk support technician
Terms: Permanent | Full Time
· Provide complete IT support, covering hardware and software for laptops, desktops and servers, networking equipment and printers.
· Planning and implementing desktop, server and network architecture for new and existing clients
· Setup of networking equipment i.e. switches, routers, AP’s
· Working on a variety of technology projects as a lead or contributing member
· Researching and testing new SME technologies
· Project Support – Assist with technical projects and other delegated tasks as required.
· Planned Preventative maintenance – Monitor and maintain business systems, Verify Daily Processes
· Back-up – Perform and ensure the success of system backups and restores.
· Documentation – Review and update IT documentation/processes
· Configuration of network security solutions, e.g. firewall, anti-virus
· Utilize call logging software to record and resolve user incidents within specified SLA’s.
· Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills